Upcoming Webinar

Preparing for the Medicaid Expansion: How to Serve a New and Growing Population

Wednesday, August 1, 2012
2:00 PM - 3:15 PM ET

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Webinar availability guaranteed only to the first 250 registrations.

The dramatic increase in Medicaid membership because of healthcare reform means that managed Medicaid plans must learn to serve a whole new population of enrollees - namely childless adults and others not previously eligible for coverage. Will these members have different needs from the traditional Medicaid population? And how do you best provider coverage and care if they do? Find out from a Medicaid plan that has served an expanded population for some time: DC Chartered Health Plan, Inc.

Learning Objectives

This webinar will cover the following:

  • Learn how to re-tool systems and processes to prepare for the influx of new Medicaid members.
  • Assess the health needs of an expanded population of Medicaid members that includes childless adults.
  • Discover how to engage new members in wellness and disease management programs.
  • Find out how Medicaid program expansion impacts access and utilization trends.
  • Learn how to provide new Medicaid members with quality care and access without breaking the bank.

Who Will Benefit?

From Medicaid Managed Care Plans & Health Plans:

  • Chief Executive Officer
  • Chief Operating Officer
  • Chief Financial Officer
  • Chief Medical Officer

Also, Vice Presidents, Directors, and Managers of:

  • Government Programs
  • State Programs
  • Pharmacy
  • Medicaid
  • Member Services
  • Network Contracting
  • Disease Management
  • Sales and Marketing
  • Quality Improvement

From Government:

  • Project Directors
  • Policy Analysts
  • State and Federal Regulatory and Quality Assurance Auditors

Also Vice Presidents, Directors and Managers of:

  • Medicaid
  • Managed Care
  • Quality
  • Long Term Care
  • Health Plan Operations
  • Eligibility Policy

From Health Systems, Integrated Delivery Systems, Hospitals, Home Health Agencies, Long Term Care Providers:

  • Chief Executive Officer
  • Chief Financial Officer
  • Chief Operations Officer

Also Vice Presidents, Directors, and Managers of:

  • Compliance
  • Government Affairs
  • Managed Care
  • Health Services


Karen Dale, RN, MSN
Executive Vice President
DC Chartered Health Plan, Inc.

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Webinar Registration

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Or call: 800-647-7600

Note: Instructions on accessing this live webinar will be sent to your email address 24 hours prior to the start of the webinar. If you do not receive the login instructions at that time, please email us at wcreg@worldcongress.com.

About our Speakers

Karen M. Dale is the Executive Vice President of Strategic Health Solutions at DC Chartered Health Plan, Inc. (Chartered) and is responsible for generating and leading the key initiatives that support future growth of the organization and fulfilling the Chartered mission.  She strategically positions operations by leading on business planning and innovative solutions for services, thus creating unique ways to solve the critical challenges related to Chartered members. Currently serving over 100,000 residents, Chartered is the largest Medicaid MCO in the District of Columbia. 

Ms. Dale brings to Chartered over 25 years of experience, including broad and comprehensive expertise in healthcare. She has significant experience at all levels of health care delivery and management and has specific expertise in program development, operational effectiveness and financial management. She has led the development and execution of innovative approaches to manage the complex needs of medically underserved populations. Efforts include focused interventions for Medicaid members with chronic conditions to include the use of cell phones to aid in the management of chronic diseases, personal health records, peer to peer outreach using community health workers, and implementation of a multidisciplinary disease case management approach.

In addition to her operational leadership, Ms. Dale’s work has encompassed service on non-profit boards. As the past president of the board of trustees for Family Matters of Greater Washington, one of the oldest social service agencies in D.C., she worked to raise the profile of the organization and to strengthen the organization’s fiscal and program performance. Her board service also includes being the Chair for Common HealthACTION that provides community capacity building services related to the social determinants of health and, the Treasurer for Volunteers of America Chesapeake, an organization that offers a continuum of services to address the needs of veterans and, persons that are homeless or in need of mental health services.

Her wealth of experience is often shared as a speaker at conferences and webinars where she has spoken on topics such as the use of technology to change health outcomes, improving business operations, and best practices in Medicaid managed care. In order to support new healthcare executives, she often has served as a coach to assist others in creating career paths in healthcare management.